FAQ

If you can’t find the answer to your question, please contact us by e-mail: info@ambersmile.com

General

All products in our store are made of unpressed 100% Natural Baltic Amber (silver and silicone details).
To choose the right size of bracelet, you need to measure the circumference of your wrist without leaving any leeway.

Provide us the product link from our website and the required size and we will contact you as soon as possible.

PACKAGING

All jewellery sent is securely beautifully packed in gift boxes. For an extra gift bag, you can choose to pack it as a gift.

WARRANTY & REPAIRS

We are committed to prepare and send our products in perfect condition. If you receive a wrong product or a faulty item, please contact us, we’ll be glad to help you.

Yes, you have a lifetime warranty, which means you can:

  • Repair small damages
  • Change product’s size
  • Warranty service is free of charge

We accept returns under the following circumstances, excluding personalized items:

  • You received your order in bad condition
  • You got your size wrong and you’d like to change the size
  • The product are not what you expected and you’d like to exchange it for another one or return it in all cases, all products sent back for an exchange or return need to be in perfect condition and with no evident signs of use, otherwise we will not be able to proceed to any exchange.
Personalized jewellery are done on demand and therefore can’t be exchanged or refunded.
Refunds can take up to 14 days. Once we have issued your refund, it may take a few business days for the funds to reach your account, depending on your payment provider.

Write us an e-mail: info@ambersmile.com and we will provide all the necessary information.

ORDERING

The order was not paid within 2 working days;

For individual orders, contact us by e-mail: info@ambersmile.com. Indicate your preferences in the letter. Individual orders are only made with a deposit. Such orders are not accepted back.

You do not need to register to create an order, but you will shop faster and more conveniently later.
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.
All the jewellery that the store system allows you to buy means that it is already made and we will ship it as soon as we receive your order. We ship the same day or the next business day.

DELIVERY INFORMATION

Standart delivery by DPD, LP EXPRESS Express delivery by UPS (only to foreign countries)
Yes, we ship worldwide.

Once your order is dispatched, you will receive an email notification with a tracking link.

Just before delivery, the courier will contact you at the phone number provided.

PAYMENT

You can pay for the goods in the following ways:

  • Through the Stripe, or paypal system.
  • The order is prepared upon receipt of the payment.