Terms & Conditions
GENERAL PROVISIONS
These rules are a legal document binding on the parties, which stipulates the conditions binding on the Buyer and the Seller in ordering the goods, paying for the goods, delivery, warranty of the goods, return of the goods and other conditions related to the purchase-sale.
Seller reserves the right to change, amend or supplement these rules at any time. Buyers shall be informed of any changes, corrections or additions to this website when purchasing goods for the first time after the entry into force of the new version of the rules. The new version of the rules shall enter into force upon its publication on this website.
If the Buyer tries to compromise the stability and security of the operation of this website or fails to fulfill its obligations, the Seller has the right to immediately and without prior notice restrict or suspend the Buyer’s access to the website or, in exceptional cases, cancel the Buyer’s account.
1.
Ordering goods
1.1 All legal and natural persons who have reach the age of majority, including minors 14–18 years of age having the consent of their parents or guardians (unless they independently dispose of their income) may make a purchase on online store. By accepting the Rules, the Buyer shall guarantee that he/she complies with these conditions.
1.2 Upon visiting online store, the Buyer shall select desired goods. On the basis of his/her selection, shopping bag shall be formed.
1.3 Before confirming shopping bag, the Buyer must make sure that it contains only desired items and the data is correct.
1.4 The agreement between the Buyer and the Seller shall be considered concluded from the moment the Seller sends a confirmation that the order is confirmed at the e-mail address specified by the Buyer in registration form or in goods ordering account and the Buyer makes a payment. The payment shall be considered accepted from the moment the funds are actually credited into Seller’s bank account.
1.5 Each agreement concluded between the Buyer and the Seller shall be stored on online store.
1.6 The Buyer shall be fully liable for correctness of data provided in registration form.
1.7 The Buyer shall be obliged and shall undertake to protect online store login data and not to disclose them to third parties. All actions carried out by using Buyer’s data shall be considered as actions of the Buyer and the Buyer shall assume liability for actions performed when using login data.
2.
Price of goods and settlement
2.1 By clicking the order confirmation button, the buyer undertakes to pay for the product and its delivery costs.
2.2 The Buyer shall pay for ordered goods through Paypal or Stripe system.
2.3 The order is considered accepted when the buyer receives the e-mail. an email confirming the order.
2.4. If the buyer does not pay the set fee, the order is canceled.
3.
Delivery of goods
3.1 We undertake to deliver the goods to the address specified by the buyer.
3.2 Delivery in Lithuania can take up to 3 working days, and abroad – up to 3 weeks.
3.3 All goods are delivered by DPD or DHL EXPRESS courier.
3.4 The buyer must provide the following data in the delivery section of the order:
3.4.1. Exact delivery address;
3.4.2. Mobile phone number (the courier will contact you by phone before arrival);
3.4.3. Other circumstances that are important for the execution of the delivery (eg coded doors, etc.).
3.5 The buyer undertakes to accept the goods himself. In the event that he is unable to accept the goods himself and the goods have been delivered to the specified address and on the basis of other data provided by the Buyer, the Buyer has no right to make claims to the Seller regarding delivery of the goods to the wrong entity.
3.6 During the delivery of the Goods to the Buyer, the Buyer must together with the Seller or his authorized representative check the condition of the consignment and the goods and sign the consignment delivery-acceptance document. When the Buyer signs the delivery-acceptance document of the consignment, it is considered that the consignment has been delivered in a proper condition. If he notices that the packaging or goods of the delivered consignment are damaged, the Buyer must mark this in the delivery-acceptance document of the consignment to the signature. If the Buyer fails to perform these actions, the Seller is released from liability against the Buyer for damage to the goods, if the basis for the occurrence of such damage is not a factory defect.
3.7 In all cases, the Seller is released from liability for violation of the terms of delivery of goods, if the goods are not delivered to the Buyer or are not delivered on time due to the fault of third parties or the Buyer, or due to circumstances beyond the Buyer’s control.
4.
Warranty for goods
4.1 Information about goods sold on online store shall be provided in the description provided for each item.
4.2 Colour, shape or other parameters of goods presented on online store may differ from actual size, shape and colour of the item due to the features of the monitor used by the Buyer. This shall not be considered as poor-quality of the item or inconsistencies with the description of the item.
4.3 The Buyer shall be informed that, due to contact with each other or other surfaces, pieces of jewellery may scratch, thus, it is recommended to store them separately, avoid contact with sharp surfaces, protect against impact or other possible mechanical damage. Jewellery should also be protected against contact with chemical substances, sudden changes in temperature, heat, salt-saturated or chlorinated water. Jewellery, especially unworn or stored in humid environment, may change colour, oxidise. These changes shall not be considered as non-compliance with the requirements of the quality of goods. To avoid damaging the surface, jewellery should be cleaned using special products and agents.
5.
Right to withdraw from purchase and sale agreement (only for consumers)
5.1 The Buyer-Consumer has the right to withdraw from the purchase-sale agreement concluded in the online store with the Seller without giving a reason, notifying the Seller in writing within 14 calendar days from the date of receipt of the goods. The Buyer must submit a notice to the Seller by email [email protected]. The notice must clearly state that the Buyer withdraws from the sales contract, returns the goods and requests a refund of the money paid, the Buyer’s account to which the Buyer wishes to receive a refund, a document confirming the purchase of the goods from the Seller.
5.2 The Buyer-Consumer shall have the right to return the item only within the afore-mentioned return period of 14 days. The Buyer shall be obliged to bring the item to trading venue of the Seller at the address Slankų gatvė 8A, Salų kaimas, LT-27128, Vilnius, or mail it by registered mail/courier service at the address Slankų gatvė 8A, Salų kaimas, LT-27128, Vilnius, against signature.
5.3 In accordance with paragraph 5.1 of the Rules, returned item must be undamaged, have no signs of mechanical damage, have not lost marketable appearance, should contain all original labels, quality certificates, immaculate original packaging, should be unused. In case of any defects of the item or packaging or signs of wear and tear, the withdrawal from purchase and sale agreement cannot be executed and the Seller shall have the right not to accept returned item and refund money to the Buyer. In such case, the Buyer shall have the right to take the item back from the Seller.
5.4 The Buyer-Consumer who under paragraph 5.1 of the Rules withdraws from purchase and sale agreement shall get a refund in the amount of the total price paid for the item excluding delivery costs, if the item is returned within term specified and complies with the requirements of paragraph 5.3 of the Rules. The Buyer shall be obliged to cover direct return expenses.
5.5 The product can be exchanged for another within 30 days, if the product is returned unused, with the original packaging, undamaged and with the attached purchase confirmation. In case of exchange, the product can only be exchanged for an equivalent (in terms of price) product.
5.6 In accordance with paragraph 5.1 of the Rules, the right to withdraw from purchase and sale agreement shall not apply and the Buyer shall not be able to exercise it with respect to custom-made orders by the Buyer (not pre-made) and were manufactured taking into consideration personal selection or directions of the Buyer or with respect to items that were adapted to personal needs of the Buyer (for example, the size of the piece of jewellery was changed, etc.).
6.
Defective goods
6.1 Upon receipt of item, the Buyer shall be obliged to immediately inspect it, check its quality and make sure that the item is defect-free. If delivered goods fail to comply with quality requirements, the Buyer should immediately contact online store (refer to general contacts specified in section “Contacts” of online store), specify the defects of the item and provide photos.
6.2 Defect shall be removed and poor-quality goods shall be exchanged or returned in accordance with the requirements of legislation of the Republic of Lithuania. In all cases, the Buyer shall be obliged to provide document substantiating the purchase of the item from the Seller.
6.3 The Product may not be accepted or may not be replaced if within a reasonable time after the Buyer noticed or should have noticed a defect in the Product, it did not notify the Seller and did not indicate which requirements the Product does not meet.
6.4 The Buyer must bring the item to Seller’s trading venue at the address Slankų gatvė 8A, Salų kaimas, LT-27128, Vilnius, or send by registered mail/courier service at the address Slankų gatvė 8A, Salų kaimas, LT-27128, Vilnius, against signature. The Buyer shall bear the risk of the destruction or damage of returned item till the delivery thereof to the Seller.
6.5 The Seller shall have the right not to accept item returned by the Buyer and not to comply with request, if defects of the item resulted from improper use, mechanical damage or any other actions of the Buyer or due to natural wear and tear.
6.6 When returning the received wrong product or defective product, the Seller undertakes to accept and eliminate its defects or replace it with a similar product of suitable quality. In the event that the Seller does not have goods suitable for replacement, the amount paid shall be refunded to the Buyer.
7.
Sending and receiving information
7.1 All notifications to the Seller must be sent by e-mail at the address indicated in section “Contacts” of online store.
7.2 All notifications necessary for the execution of order shall be sent to the Buyer at e-mail address and/or telephone number specified in Buyer’s order form
7.3 The Seller shall not be liable if the Buyer does not get information or confirmation notifications due to internet connection or electronic mail service providers’ networks failures, messages assigned to SPAM category or incorrect data provided by the Buyer.
7.4 The Seller shall have the right to organize various promotions and offers on online store and to discontinue them. Any amendments to the conditions or procedure of promotions shall come into force from the moment of amendment or cancellation.
Final provisions
These rules are drawn up in accordance with the legal acts of the Republic of Lithuania, and the law of the Republic of Lithuania shall apply to the relations arising on the basis of these rules.
All disagreements between the Buyer and the Seller regarding these rules are resolved through negotiations. If the parties do not resolve the dispute by negotiations within 20 (twenty) days, the disputes shall be finally settled in accordance with the procedure established by the laws of the Republic of Lithuania.
The Buyer may submit a request or complaint regarding the goods or services purchased in the Store to the State Consumer Rights Protection Service (Vilniaus St. 25, 01402 Vilnius, tel. 8 5 262 67 51, fax 8 5 279 1466, e-mail [email protected], on the website www.vvtat.lt, its territorial subdivisions in counties).
