GENERAL

What are jewellery made of?

All products in our store are made of unpressed 100% Natural Baltic Amber (silver and silicone details).
How to choose the right bracelet size?

To choose the right size of bracelet, you need to measure the circumference of your wrist without leaving any leeway.
The online store does not have the correct product size. What to do?

Provide us the product link from our website and the required size and we will contact you as soon as possible.

PACKAGING

Can you pack it as a gift?

All jewellery sent is securely beautifully packed in gift boxes. For an extra gift bag, you can choose to pack it as a gift.

WARRANTY & REPAIRS

What if I receive a wrong product or a product in bad conditions?

We are committed to prepare and send our products in perfect condition. If you receive a wrong product or a faulty item, please contact us, we’ll be glad to help you.
Does my jewellery have a warranty?

Yes, you have a lifetime warranty, which means you can:

  • Repair small damages
  • Change product’s size
  • Warranty service is free of charge
Can my AMBERSMILE jewellery be repaired?

We accept returns under the following circumstances, excluding personalized items:

  • You received your order in bad condition
  • You got your size wrong and you’d like to change the size
  • The product are not what you expected and you’d like to exchange it for another one or return it in all cases, all products sent back for an exchange or return need to be in perfect condition and with no evident signs of use, otherwise we will not be able to proceed to any exchange.
Can I ask for a change or refund of a personalized jewellery?

Personalized jewellery are done on demand and therefore can’t be exchanged or refunded.
How long will it take for my account to be credited after I’ve made a return?

Refunds can take up to 14 days. Once we have issued your refund, it may take a few business days for the funds to reach your account, depending on your payment provider.
Where can I apply for repair of goods?

Write us an e-mail: info@ambersmile.comand we will provide all the necessary information.

ORDERING

Why was my order cancelled?

The order was not paid within 2 working days;
Do you accept individual orders?

For individual orders, contact us by e-mail:info@ambersmile.com. Indicate your preferences in the letter. Individual orders are only made with a deposit. Such orders are not accepted back.
Is it necessary to register in the online store?

You do not need to register to create an order, but you will shop faster and more conveniently later.
How can I be sure that I've made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.
When will you ship the jewellery?

All the jewellery that the store system allows you to buy means that it is already made and we will ship it as soon as we receive your order. We ship the same day or the next business day.

DELIVERY INFORMATION

What are your delivery options?

Standart delivery by DPD, LP EXPRESS Express delivery by UPS (only to foreign countries)
Do you ship worldwide?

Yes, we ship worldwide.
How can I track my order?

Once your order is dispatched, you will receive an email notification with a tracking link.
Can my delivery address be different from my billing address?

Yes
How do I know exactly when the courier will deliver the order?

Just before delivery, the courier will contact you at the phone number provided.

PAYMENT

How to pay for goods?

You can pay for the goods in the following ways:

  • Through the Stripe, or paypal system.
  • The order is prepared upon receipt of the payment.